RETHINK+ SUPPORT

If a note template is already selected:

• Remove the selected note template.
• Submit and finalize the clinical data.
• Select the note template again.
• Select Apply, then Generate AI Summary.
• If you receive a minimum trial criteria message:

Review the selected programs and targets. A reported workaround is to deselect items for which no data was collected, then try submitting again. If the message concerns a target with collected data, contact your clinical supervisor.

If you collected duration data:

Make sure the duration toggle is OFF before submitting.

Check that:

• Your device is connected to the internet.
• Offline Mode is OFF.
• Your clinical data has been submitted and finalized.
• The selected note template includes the AI summary feature.
• Then select Apply → Generate AI Summary.

If the screen displays “No Data is Available,” check that the data was finalized and that the correct data and staff filters are selected.

Check that the selected note template includes the AI summary field and that your clinical data has been submitted and finalized.

This specific issue remains under review. If the feature still disappears, submit a support ticket with screenshots and the template name.

The complete workflow for moving to another appointment and returning later to finish an AI note is awaiting clarification from Rethink.

The app provides Pause & Start when you begin another data collection session while an observation timer is running. This pauses the active timer and opens the next session; it does not confirm that the previous note has been submitted or completed.

If this situation prevents you from completing documentation, notify Operations and submit a support ticket.

The current Rethink+ guide directs users to Finalize / Finalize Session to submit session notes and verifications.

The guide states that incomplete draft session notes cannot currently be submitted and synced. All required fields marked with an asterisk (*), including required signatures, must be completed before submission.

If your screen differs from the instructions or you cannot finalize a completed note, submit a support ticket with a screenshot.

Rethink’s guide indicates that non-billable tags should appear in the appointment list.

Current workaround: Open the appointment to view its type or description.

If descriptions are missing, submit a support ticket with a screenshot, your iPad model, and app version. The cause remains under investigation.

Available note templates depend on the funder assigned to the client.

Submit a support ticket with the appointment ID and the name of the missing template so an administrator can check the funder and template assignments.

Submit a support ticket requesting that your mobile-number field be checked and a test notification sent.

A phone-number field issue was identified and corrected during earlier testing. Additional investigation may be needed if your number is entered correctly and messages still do not arrive.

Guidance provided:

Once the AI summary is generated, add your C.A.R.E. details directly in the same synopsis box.

• Include the check-in at the beginning of the note.
• After each skill or behavior described in the summary, add what you did and how the client responded.
• Include how the session ended.

Write these details as part of the note. Leave out the C.A.R.E. labels and use plain text without bolding, underlining, or highlighting.

Before losing internet access:

• Log in while connected to the internet.
• Open Settings and turn on Offline Mode.
• Select Preload Client Programs and wait for loading to finish.
• You can then collect data using the preloaded information while offline.

When internet access returns:

• Turn Offline Mode OFF.
• Open the relevant appointment or data collection session.
• Select Submit Data to send the collected data online.
• Complete the AI summary and required documentation, then finalize the appointment.

Offline work does not automatically save online when you reconnect. AI summaries require internet access and cannot generate in offline mode.

Submit a support ticket and include:

• Your name and location.
• Appointment ID.
• iPad model and Rethink+ app version
• Exact error message or screenshot.
• Whether Offline Mode is on or off.
• Steps you already tried.
• Whether the issue prevents data submission, verification, or note completion.

Notify Operations if the issue is blocking required documentation.

A draft status means some information has not been finalized. Possible reasons include:

• Unsaved clinical data.
• Incomplete or unsubmitted staff or parent verification.
• An incomplete session note.
• Reopen the appointment, review each component, complete the required items, and select Finalize / Finalize Session.

Reopening data collection and restarting programs after submitting data can also create new draft data.

First, confirm that your clinical data has been submitted and finalized. AI summaries use finalized data only.

Then check your data selection:

• Include only LINKED data points: Uses data collected inside the selected appointment by the logged-in staff member.
• Include ALL data points: Can include data recorded for the same client and date across appointments, depending on the selected staff filter.

To link data to an appointment, start collection using Collect Data inside that appointment.

Check the appointment, date, and Collected By filter before selecting Apply and generating the summary. Review the resulting summary to ensure it reflects the correct session.

Submit and finalize your clinical data before selecting a note template.

1. Select the note template, tap Apply, then tap Generate AI Summary.
2. Review the summary and add your C.A.R.E. details in the same synopsis box.
3. Complete the required fields and signatures, then tap Finalize Session to submit the note.

Add your C.A.R.E. details before submitting. If you need to tap Regenerate, keep a copy of what you wrote first. Rethink+ replaces the text in the summary box, so you’ll need to add your details back afterward.