The Loyalty R.A.T.E. Celebrating Partnership and Progress
Measuring Loyalty Through Reflection, Appreciation, Trust, and Engagement
At RCG, we value our clients’ voices and believe that true partnership is built on meaningful feedback. The Loyalty R.A.T.E. Survey allows us to measure how well we are serving our guardians by collecting insights on their experiences. Through a simple 1-10 rating scale, we assess key aspects of our services in these ways:
R: Reflecting Feedback – Highlighting testimonials and survey data that show what guardians appreciate most about RCG services.
A: Appreciation in Action – Sharing real-life stories of how client feedback has shaped improvements or initiatives, reinforcing mutual respect and loyalty.
T: Trust Earned – Showcasing data on satisfaction, retention, and recommendations that reflect the trust guardians place in RCG.
E: Engagement Metrics – Displaying guardian participation in surveys, events, and activities, demonstrating the strength of community ties and commitment.
These responses help us identify strengths, address areas for growth, and continuously enhance our commitment to excellence.
This interactive section will showcase testimonials, data-driven insights, and real-life stories that highlight the impact of guardian feedback. Your input helps shape our future, ensuring we continue fostering trust, respect, and engagement in everything we do.